Katie K's FAQ
About the Bakery
Q: Are you a licensed home bakery?
A: Yes, we operate under Arizona cottage food laws and meet all health and safety requirements.
Q: Where are you located?
A: We are based in Phoenix, AZ. Pickup and delivery options are available—see below for details.
Q: Do you have a storefront?
A: No, we are a home-based bakery and do not have a physical storefront. All orders are pre-ordered and either picked up or delivered.
Ordering & Customization
Q: How do I place an order?
A: You can place an order through our website (www.katiekcookiesandcakes.com
Q: Do you offer custom cakes?
A: Yes! We offer flavor customized cakes and cupcakes. Please contact us with your ideas and we’ll work with you to create the perfect treat.
Menu & Dietary Options
Q: Do you have a menu or price list?
A: Yes, you can view our full menu and pricing on our website or by requesting a digital copy via message.
Q: Do you offer gluten-free, vegan, or allergy-friendly options?
A: We offer limited allergy-friendly options, please call or message with dietary restrictions. However, our kitchen is not allergen-free and may contain traces of nuts, dairy, gluten, etc.
Pickup & Delivery
Q: Do you offer delivery?
A: Yes! Free delivery is available for the following zip codes: 85022, 85023, 85028, 85029, 85032, 85051, 85053, 85054, 85087, 85020, 85254, 85266, 85302, 85304, 85306, 85327, 85331, 85372, 85373, 85378, 85380, 85381, 85383, 85385. Delivery available to the following zip codes with fee: 85061, 85015, 85335, 85017, 85019, 85260, 85374, 85305, 85031, 85262, 85033, 85258, 85255, 85018, 85307, 85035, 85250, 85387, 85006, 85005, 85026, 85259, 85004, 85003, 85070, 85011, 85062, 85066, 85071, 85063, 85064, 85067, 85072, 85074, 85080, 85068, 85082, 85076, 85030, 85069, 85001, 85078, 85002, 85079, 85046, 85010, 85060, 85036, 85038, 85037, 85009, 85007, 85388, 85008, 85309, 85392, 85355, 85034, 85043, 85257, 85340, 85268, 85041, 85256, 85323, 85201, 85285, 85280, 85042, 85203, 85282, 85342, 85210, 85214, 85048, 85044, 85215
Q: Can I pick up my order?
A: Yes, pickup is available at 1727 W Desperado Way, Phoenix AZ 85085. We’ll coordinate a specific pickup time once your order is confirmed.
Payment & Policies
Q: What forms of payment do you accept?
A: We accept cash, Venmo, PayPal, Zelle, credit/debit cards, etc.
Q: What is your cancellation policy?
A: Orders canceled less than 24 hours before pickup/delivery will not receive a refund. Please notify us as soon as possible if your plans change.
Events & Bulk Orders
Q: Do you do weddings, birthdays, or corporate events?
A: Absolutely! We can deliver large orders, however we do not cater. Please reach out early to secure your date and discuss details.
Q: Do you offer bulk or wholesale pricing?
A: Yes, for certain items and quantities. Contact us for more information on bulk orders.
Marketing & Social Media
Q: Can I see photos of your work?
A: Definitely! Check out our gallery on Instagram/Facebook at @katiekcookiesandcakes for past creations and inspiration.
Q: Can you replicate a cake from a photo I found?
A: We’ll do our best to match the style while adding our own touch. However, we do not copy other bakers’ work exactly out of respect for their artistry.